Stating the obvious, consistency is very important in operating an effective business. We need to be consistent in our branding and marketing, provide consistently good service, be consistent in our communication with our employees. Consistency provides stability in our work that builds reliability and trust over time. And when I say consistency, I mean consistently good…
I’ve had a lot of recent conversation with owners about not loving their small business. Some are in a lukewarm place of apathy while others have gone so far as to describe dislike for going to work. Either is a tough place to be as we spend so much of every day in…
I get odd feelings of nostalgia when I reflect on my earliest days of professional selling– no cell phones, no laptops, no CRM’s. Just a digital pager that worked in most populated areas, a small collection of phone books, a car console stuffed with quarters, a paper map, a pen and a notebook of lined…
“Managing the people, that’s the hardest part.” Such a common sentiment from business owners. A large part of our mission at Crossroads is to ease the burden for small business owners so helping them lead, manage and coach their people is a hot topic around here. Throughout the planning cycle, we work to identify opportunities,…