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There are many reasons (excuses) not to develop a Procedure Manual for your small business. Here are the top three that come to my mind: You don’t want your employees to all follow the same processes. When someone has a question about a procedure that is not done on a routine basis, you want the […]
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In my previous article, Three Ways to Earn the Right to Close the Sale, we talked about building relationships with our customers and really getting to know them as part of the process of Earning the Right to Close. I hope you have put some thought into truly building relationships. In this follow up post, I’ll […]
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When I was in sales, the hardest concept for me to grasp was closing the sale. Yes….call me a slow learner but it’s true! I thought if I knew my product better than my competition, if I was better at relationships than my competition, if I did a better job than my competition on selling […]
Read MoreHave you ever found yourself in a desperate hiring situation because you have an unplanned void to fill on your staff? Has your “least likely to quit” employee walked into your office on a Friday afternoon explaining they have been presented with an opportunity they can’t pass up? Have you ever been on vacation with […]
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