Customer Service: Are You Going the Extra Mile?

Dec 22, 2016, Written by Shannon Farris

customer-service-extra-mile-small-business-baton-rougeAs a business, you have needs to meet. Whether they are for clients or employees, you have to meet their needs in some way, shape or form.

In today’s fast-paced society, we are so busy. We are tempted to do the bare minimum to meet a need so that we can check it off our to-do list and move on to the next one.

You may be thinking, “Well I met the client’s need, what is wrong with that?” There is nothing wrong with that, but as Christians, we are called to a higher standard. We are commanded to be different, to stand out, and to go the extra mile.  

What The Good Samaritan Can Teach Us About Customer Service

When you look in Scripture, specifically at Jesus’ teachings, you will notice that He often teaches using parables. In one specific parable, Jesus highlights the importance of getting out of our comfort zone, or what is perceived as “normal,” to meet the need of another.  

“But a Samaritan, as he traveled, came where the man was; and when he saw him, he took pity on him. He went to him and bandaged his wounds, pouring on oil and wine. Then he put the man on his own donkey, brought him to an inn and took care of him. The next day he took out two denarii and gave them to the innkeeper. ‘Look after him,’ he said, ‘and when I return, I will reimburse you for any extra expense you may have.” Luke 10: 33-35

  • The Samaritan did not have to go out of his way to help the man, but he did.
  • The Samaritan not only went out of his way to help him, but went above and beyond the expectations.

As a Christian business owner, we can take this lesson of stepping out of a comfort zone and apply it to how we approach our customer service. We want to take meeting needs to the next level–where the customer not only feels taken care of, but feels valued.

How will this improve the reputation of your business?

  1. Your clients will notice and appreciate your customer service.
  2. You will set a high standard of customer M< service that will make you stand out from other businesses.
  3. You will cultivate an environment that has an outward focus rather than an inward focus.

Going the extra mile looks different for every business. How in your business are you going the extra mile to not only meet, but exceed your client’s expectations? 


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Shannon Farris

Shannon graduated from Louisiana State University with a bachelor’s degree in Child and Family Studies in December of 2015. She began working full time at Crossroads in October of 2016. She is excited to be a part of a team who builds their foundation on Christ and desires that to be seen first in everything they do.

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