Do You Pass The Test?

Nov 7, 2012, Written by Sue Miley

We are all consumers.  We are all customers.  We have an idea of what good customer service is to us.  We know when we feel like we got more value than we paid for.  And we know when we didn’t.

As a customer, here are some of the things on my list:

  • Was it easy to get in touch with someone to ask questions or to buy something?
  • If I left a message for a vendor, did they call me back timely?  Did they call me back at all?
  • Did they meet the timeline they agreed to?
  • Did they charge me what they said they were going to charge?
  • Were they friendly and happy to have me as a customer?
  • Did the product or service work?
  • If it didn’t work, was the supplier just as proactive, friendly, and helpful as when I purchased the first time?

I am sure there are more.  What do you look for in order to be a satisfied or glowing fan?

What does the vendor have to do to pass YOUR test?

Now switch hats.

You are the vendor.

Would you pass YOUR test?


For more discussion and tips for Christian small business owners “like” our Facebook page!

To learn more about solid business coaching with a Christian world view, see our Coaching Services Page.

Reader Interactions

Leave a Reply

Your email address will not be published. Required fields are marked *

Sue Miley

Sue Miley MBA, MA, LPC helps small business owners build successful businesses on a foundation of Christian values. After 20 years in business, and 10 years as a Christian counselor, Sue uses a combination of faith, business and psychology to help clients in business and in life.

Related Posts

effective office skills for administrative support staff

Administrative Support for Staff

By Michelle Bankston | March 14, 2023

A business has a lot of working parts to keep the business running. Administrative Assistants play a key role in supporting the team. So, how […]

Read More
integrating faith and business

Three Ways To Let Your Faith Drive Your Business

By Jim Miley | February 8, 2023

With the turn of the new year, it’s a great time to evaluate things.  Business Strategic Plans, Personal Goals, Bucket Lists….  How about a check […]

Read More
Lay Off Employees

Is It Christian To Lay Off Employees?

By Sue Miley | January 31, 2023

Christians in the business world want to apply their Christian values to their work but worry that competition will compete based on different criteria. When […]

Read More