Do You Pass The Test?

Nov 7, 2012, Written by Sue Miley

We are all consumers.  We are all customers.  We have an idea of what good customer service is to us.  We know when we feel like we got more value than we paid for.  And we know when we didn’t.

As a customer, here are some of the things on my list:

  • Was it easy to get in touch with someone to ask questions or to buy something?
  • If I left a message for a vendor, did they call me back timely?  Did they call me back at all?
  • Did they meet the timeline they agreed to?
  • Did they charge me what they said they were going to charge?
  • Were they friendly and happy to have me as a customer?
  • Did the product or service work?
  • If it didn’t work, was the supplier just as proactive, friendly, and helpful as when I purchased the first time?

I am sure there are more.  What do you look for in order to be a satisfied or glowing fan?

What does the vendor have to do to pass YOUR test?

Now switch hats.

You are the vendor.

Would you pass YOUR test?


For more discussion and tips for Christian small business owners “like” our Facebook page!

To learn more about solid business coaching with a Christian world view, see our Coaching Services Page.

Reader Interactions

Leave a Reply

Your email address will not be published. Required fields are marked *

Sue Miley

Sue Miley MBA, MA, LPC helps small business owners build successful businesses on a foundation of Christian values. After 20 years in business, and 10 years as a Christian counselor, Sue uses a combination of faith, business and psychology to help clients in business and in life.

Related Posts

When Fear Paralyzes

What Do You Do When Fear Paralyzes You?

By Sue Miley | September 18, 2023

I learned in my counseling master’s program that people have different responses to fear and anxiety. We are all probably familiar with “fight or flight,” […]

Read More

Thy Will Be Done…  Common Applications for the Small Business Owner

By Jim Miley | September 5, 2023

Our Father, who art in heaven, hallowed be Thy name Thy kingdom come, Thy will be done…. Mat 6:9-10 My Christian friends and clients pray […]

Read More
managing employee expectations

The Power of Managing Expectations for Business Leadership

By Jim Miley | August 22, 2023

Expectations are ever-present, everywhere, and in everyone.  We have expectations of our staff, our staff has expectations of us, our customers have high expectations and […]

Read More