Systems and Automation

Performance Management

Performance Management: It’s All About the People

By Jim Miley / July 14, 2016 / 0 Comments

It’s all about the people.  Most of us agree that business performance is dependent upon the people, but it’s not always clear how to get the people to perform. Many business owners wrestle with getting their teams fully aligned with their business mission.  I hear the phrase “herding cats” from time to time in management […]

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Improve Communication

3 Ways to Improve Communication in Your Business

By Ashley D'Aubin / June 16, 2016 / 0 Comments

For business owners, communication is extremely important. The root of many issues in a company can be traced back to a lack of communication or misunderstanding. No one in your business is a mind reader, including you, therefore clear and effective communication must exist in order for a company to function smoothly. Why is Communication […]

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Procedures and Policies

Procedures: What They ARE and Are NOT

By Sue Miley / April 19, 2016 / 0 Comments

Have you ever heard the phrase, “Sometimes your greatest strength can also be your greatest weakness…?”  I feel the same way about systems and procedures.  I believe that all businesses need systems to operate effectively and to have a foundation that can support significant growth in a business.  Without procedures, your end product or service […]

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Systems: The Cure to Chronic Business Pain

Systems: The Cure to Chronic Business Pain

By Sue Miley / March 1, 2016 / 0 Comments

What’s automation got to do with it?  I hear the tune of Tina Turner’s song playing in my head.  Automation, policies, systems all sounds so mechanical and boring.  I started my own business because of passion and entrepreneurship.  I don’t have to follow a bunch of rules anymore. Not. Owning my own business didn’t do […]

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How You Are Killing Your Own Productivity

By Sue Miley / January 26, 2016 / 0 Comments

Have you ever felt like you are doing the same thing over and over again?  Like you just had that meeting or you just worked on starting up this project? Maybe it feels like your work is just dragging out. I think I know what it is.  I’ve watched people in every industry do this […]

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Best Resources of 2015

By Sue Miley / December 31, 2015 / 0 Comments

I wanted to provide you with a summary of resources from Crossroads for 2015. Hopefully, this is a post you can bookmark and refer back to as needed. It will include a list of the most read Crossroads posts this year, plus a summary of resource posts and other blogs/sites that we read and look […]

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When Success is as Scary as Failure

By Sue Miley / December 10, 2015 / 0 Comments

When I was in the corporate world, I usually focused my attention on the next position, the next rung on the corporate ladder. I was young and I thought that was the only plan…to move up. So, I was always looking at the next role I wanted to fill and how I could learn enough […]

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The Small Business Owner Performance Review

By Sue Miley / November 3, 2015 / 2 Comments

When I worked in the corporate world, I always looked forward to performance reviews…at least I did when I had a boss who actually put time into them.  The kind of time that really focused on some of the details of what was working and what wasn’t. A couple of my bosses really took an interest […]

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