Have you ever been hurt by someone’s words? What about their lack of words? It’s such a delicate balance, isn’t it?
Misunderstanding is rampant in the business world. People say things and then they are off, leaving a trail of hurt feelings and confusion in their wake.
Now enter perspective. I don’t think most people even realize they have said something that hurt someone. Others who tend to avoid communication really don’t know that their avoidance created confusion and many times even fear.
If you own a business, the “sensitivity meter” of your team on your words is even more extreme. Loved or hated, you are the boss, and what you say matters.
Like it or not, you are the boss, and it is your responsibility to fix it.
You can’t read minds. You can’t force someone to communicate.
But you can communicate.
You can communicate openly, clearly, and with positive emotions. What I mean is with love, respect, enthusiasm, and energy rather than with frustration, impatience, or unfortunately disdain.
Want to have a huge impact in your business, focus on your words…..and lack of them.
James 3 provides more depth and biblical teaching regarding the power of our words!
Sue Miley helps small business owners create business success on a foundation of Christian values. She uses her education and experience as a licensed counselor, along with over 20 years in the business world, to help business owners communicate effectively with their teams.